Welcome to Sun Badge Company’s FAQ page!
Here, we aim to provide answers to some of the most common questions about our products and services. Whether you’re looking for information on our custom badges, leather cases, medals, or the ordering process, we’ve compiled a comprehensive list of frequently asked questions to assist you.
Our commitment to quality craftsmanship and customer satisfaction means that we're here to help you every step of the way. If you don’t find the answers you’re looking for, don’t hesitate to reach out to our dedicated support team.
Thank you for choosing Sun Badge Company, where your needs are our priority!
What materials do you use?
Our badges are die struck from Siltone or Suntone metal, unless precious metal is required. These metals are milled for Sun Badge Company and have been chosen for their purity, color, and durability. These metals have excellent polishing, stamping, and soldering qualities. All badges and related ancillary products are solid back and not plated unless otherwise requested. Our suntone metal has a lustrous 14 K gold color and our siltone metal has a rich sterling silver color. Unlike surface plating, these colors permeate throughout the product material.
Our leather products are manufactured from the very highest quality American vegetable tanned leather and are assembled using nylon thread. All product sides are polished to give an extremely finished look.
What is cloisonne enamel?
Hard fired cloisonné enamel, unless otherwise specified, is used at Sun Badge Company as our color fill.Cloisonné is a glass and enameling is an art in which colored glass is applied to an object for aesthetic purposes and durability. Many such enameled ancient Egyptian and Chinese items remain perfectly intact after thousands of years. Cloisonné enamel is applied in moist powder form to the impressions made by our dies to fill letters, numerals, and designs and is then fired at 1500 degrees.
Glossary Of Sun Badge Terms
Click here for all customizable options. For our customers protection, all orders must be in the form of a purchase order or an authorization on Department stationary.
How do I clean and care for my badge and badge accessories?
Do not polish your badge, cap piece, or other related product. These products are covered with a protective coating of clear baked enamel. To clean your Sun Badge metal products, use warm water and soap and a soft toothed brush. Do not use any abrasive on your Sun metal products. To clean your leather products,use the same products used for shoes or other similar leather products.
How does the custom design production process work?
Sun Badge Company has its own Graphics Art Department and will generate, when requested, renderings of your new product. These drawings will require your approval before we proceed with your custom die (s).
Who is responsible for the dies / tools / stamping / trimming / cutting?
Depending upon the order size, a set-up charge may be billed. All dies and tools remain the property of Sun Badge Company and will be used for the exclusive production of your department's badges. Payment or a set-up charge does not convey ownership. Once the custom die has been completed and depending upon order size a prototype will be manufactured for customer approval.
When will my badges be delivered?
You are assured of prompt service on every order, usually 8-12 weeks depending on the design intricacies.The custom nature of quality badge manufacturing is time consuming and all of our products are made to order.
What are the terms and conditions of sale?
It is the responsibility of the buyer, without any reservations, qualifications, or restrictions to ensure that any badge or other related product purchased from Sun Badge Company is used in compliance with all local, State and Federal laws or regulations.
What is the warranty?
Sun Badge Company manufactures its products to a single high quality standard and offers a “LIFETIME”warranty against the detachment of safety catches, joints, posts, panels, and seals or the discoloration of the cloisonné enamels. Our clear baked enamel coating is warranted to protect your badge, cap piece, belt buckle or other related product from any discoloration for one (1) year. We guarantee against any other manufacturing defects for a one (1) year period. The warranty period begins from the date of the original invoice and applies to “NORMAL” wear and tear.
